Shipping and Returns Policy
Please read all below and agree to these conditions by ticking the box during the checkout procedure. If you do not agree to these conditions the website will not allow you to make a purchase.
FREE POST (With Tracking) for Australia Wide (ONLY) “Minimum spend $80”
For purchases under $80 your options are as follows:
- Posted via Australia Post Regular service with tracking provided. If your parcel does not fit in your letterbox it will be left in a safe place if no safe place is available your parcel will be returned to your nearest Post Office for collection.
- Express Post : $20 – Posted via Australia Post Express Post Satchel.Tracking will be provided via email once your order has been posted. If your parcel does not fit in your letterbox or is no one is attending delivery point it will be left in a safe place if no safe place is available. A collection card will be left and parcel left at nearest Post Office for collection.
- Click and Collect: FREE – No minimum purchase for Click and Collect.
Please note: Our postage cut off times
Mondays-Fridays at 2pm EST.
All orders placed after 2pm will be posted on the following business day.
International orders:
Purchase below AUD $50 = $35.
Between AUD $50-$150 = $60
More than AUD $150 = $80
These postage costs do not include our Indoor Fishing Simulator. Flat Rate International Postage for Indoor Fishing Simulator is AUD $350
International orders take between 7-21 business days to be delivered depending on your location. International postage costs are not refundable. FREE POSTAGE PROMOTION IS POSTED VIA REGULAR POST
Delivery Times via Regular Post: •Vic 2-4 Business Days •Tas, NSW, SA, ACT 3-6 Business Days QLD, NT, WA 5-8 Business Days. Please allow longer for public holiday periods and remote areas. (Business days refer to days other than weekends & public holidays.)Express post: Express post is provided with tracking numbers and traceable during transit. Express post does not include sign on delivery option and may be left in your letterbox or in a safe place. Delivery Times via Express Post – Express Post is an overnight service to all capital cities in Australia (see table below). If your postcode is not in the table below Express Post can take 2-3 days but is still the fastest option for remote areas.Goods will be left in your letterbox or in a safe place if available. If no letterbox of safe place to leave parcels will be left at post your nearest post Office for collection.If an issue arises at any time with a tracked order Rig Master Tackle will open an investigation with Australia Post on behalf of our customer and work together with Australia Post and the customer until the matter is solved to our customers satisfaction.Orders are dispatched within 1 business day. If for any reason we are unable to dispatch your order we will notify you within 2 business days.If you encounter any problem using our website please email us at [email protected] Shipping Destinations / Change Address: We ship goods world wide to denotations allowable via Australia Post. If you are unsure if we can ship goods to you for whatever reasons please contact us for more information. If you wish your order to be posted to a different address than you have in your shipping details this needs to be done before completing checkout. Orders are printed in bulk with shipping label, so we can not change your shipping address once checkout has been completed.Refund/Returns Policy: Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. A polite email is the best way to start if there is a problem with your order. At our discretion we can either issue a refund, exchange the goods or credit where goods are faulty, wrongly described, incorrect item has been sent, differs from the description on the website or doesn’t do what it is supposed to do. If a “polite” message is sent in most all cases we will be more than happy to solve the problem, if threatening or rude message are sent they will either be deleted or ignored. Purchaser is responsible for the return shipping costs. If parcels are returned due to wrong address supplied the customers is responsible for reshipping costs. Postage costs are not refundable. If you are polite you will be amazed how helpful we can be. All prices are displayed in Australian Dollars AUD Payment methods are: Credit Card: Through Secure Westpac PayWay PayPal: Either by use of PayPal Express Checkout or Traditional PayPal After Pay: After Pay will direct you to there site during checkout to make payment.When purchasing from Rig Master Tackle your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. You can be assured that all your personal information is safe with us.
| FREE POST (With Tracking) for Australia Wide (ONLY) “Minimum spend $80” For purchases under $80 your options are as follows:
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| State | Location | Postcode range(s) |
| ACT & NSW | Canberra | 0200-0250; 2600-2639; 2900-2920 |
| Sydney and suburbs | 1000-1404; 1411-1920; 2000-2249; 2555-2574; 2740-2786 | |
| Gosford Region | 2250-2263 | |
| Newcastle | 2264-2310 | |
| Wollongong Area | 2500-2530 | |
| VIC | Melbourne and suburbs | 3000-3210; 3335-3338; 3340#; 3427-3429; 3750#; 3755#; 3757#; 3765-3767; 3782; 3785-3796; 3800-3810; 3910-3915; 3930-3934; 3975-3977#; 8000-8899 |
| Geelong and suburbs | 3211-3220 | |
| Ballarat | 3350; 3353-3356 | |
| Bendigo | 3550; 3552-3556 | |
| Shepparton/Mooroopna/Kialla | 3629-3632# | |
| Seymour | 3660-3661 | |
| Latrobe Valley | 3825; 3840-3844 | |
| QLD | Brisbane | 4000-4209 |
| Gold Coast | 2484-2490; 4210-4299; 9726; 9728; 9729 | |
| Booval/Ipswich Areas | 4300-4305 | |
| City of Toowoomba | 4350; 4352* | |
| Strathpine/Caboolture | 4500-4510; 4520 | |
| Sunshine Coast Areas | 4550-4601 | |
| Maryborough City | 4650# | |
| Hervey Bay City | 4655# | |
| Bundaberg City | 4670# | |
| SA | Adelaide | 5000-5199; 5800-5999 |
| TAS | Hobart area | 7000-7019; 7050-7053; 7055; 7172#; 7892 |
| Launceston | 7248-7325 |